Applications for this job have closed. This page will redirect to CityFibre employer page in 10 seconds.

Regional PIA Administration Lead


Location: West Yorkshire

Job Type: Full time


Building a new, full fibre network has never been more exciting, so don’t miss an opportunity to work for the 2nd largest Fibre network in the UK. Our Network Build teams are revitalising an industry – they’re the ones connecting the dots and assuring the build. They work with cutting-edge technologies and the brightest minds in their field to build a legacy for future generations. They can say the digital map of the UK, is something they’ve created. This is your chance to say you were a part of its creation too.

We think smart, act fast, always back each other and give everything our best. We’re building a legacy, that’s the CityFibre Way. There’s never been a more exciting time to be part of the Network Build team at CityFibre.

A rewarding career

If you’re going to be changing it up, you deserve to be looked after. That’s why we’re offering a salary of up to £32,000 depending on experience. On top of that, you’ll be able to enjoy plenty of benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare to name just a few.

How can you change it up?

We’re looking for the right mindset, enthusiasm and eagerness to develop your skills. If you think you’re right for the role, we want to hear from you.

You’ll be joining one of our busiest divisions, Network Build, taking responsibility for the submission of Physical Infrastructure Access (PIA) data for your given region. Leading a team of administrators, you will ensure KPIs are met. Day to day, this is what you can expect to be doing:

  • Managing and leading a team of PIA administrators in your region
  • Presenting and providing guidance to stakeholders regarding PIA performance and processes
  • Driving improvement in KPIs through process improvement and automation
  • Working closely with stakeholders to ensure that quality information is shared and any peaks or troughs in demand are understood
  • Submitting data to Openreach for NAs/NOIs
  • Supporting the City teams and wider business with their knowledge and understanding of PIA

What will you bring to the role?

This is your opportunity to use your skills and experience to lead and inspire a team, drive results and make an impact from day one. You will bring some of the below to CityFibre with you:

  • Problem solving and solution finding mindset
  • Understanding of the PIA product and portal
  • Excellent communication skills at all levels
  • Data analysing skills
  • Understanding of technical information and plans

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?


CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.