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Regional PIA Lead


Location: Luton

Job Type: Full time


Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

You’ll be joining one of our busiest divisions, Network Build, taking responsibility for the submission of data for your given region, leading a team of administrators and ensuring KPIs are met by driving efficiency through process automation and improvement. Day to day, this is what you can expect to be doing:

  • Managing the regional team activities
  • Using effective process to ensure submissions are complaint with PIA rule sets
  • Making sure data is correctly captured right the first time
  • Working closely with stakeholders to ensure that quality information is shared
  • Submitting data to Openreach
  • Taking responsibility for the first line escalations to Openreach for any issues or delays

What you’ll bring to the role

You’ll be a natural solutions finder who has a solid understanding of the PIA product, a familiarity with the PIA portal, as well as excellent stakeholder management skills. You’ll also bring the following with you:

  • Ability to understand technical information and interpret plans
  • Good knowledge of Microsoft Office, Excel, Word and Outlook
  • Excellent communication skills
  • Good analytical and data skills

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing We’re here to support you in changing up your career.