Head of IT Governance & Assurance


Location: Milton Keynes

Job Type: Full time


There will be some travel required as part of this role, and we can be flexible on your location.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a car allowance, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

As our Head of IT Governance & Assurance, your key focus will be to ensure that the IT organisation at CityFibre is doing ‘the right things’, and with governance at its core, you’ll ensure that the right framework of policies, standard and methodologies are in place to support this. You’ll work closely with the IT Governance & Control Director and the Head of IT Management & Control, taking a collective responsibility across areas such as IT strategy, governance, performance management and defining our IT ways of working. Day to day, this is some of what you can expect to be doing:

  • Ensuring the highest standards in governance and assurance can be achieved within IT services and their technology partners
  • Driving focus and prioritisation within the IT division through establishing governance principles and processes
  • Overseeing the development and maintenance of IT policies and procedures; guidelines, principles and standards; frameworks and methodologies
  • Working collaboratively with other member of IT and the wider business to deliver improvements which will benefit both our customers and our business

What you’ll bring to the role

You’ll have extensive experience operating at a senior level within IT or business, as well as the ability to independently take on challenges and find appropriate solutions in a fast-paced and agile environment. We’re also looking for you to bring the following with you to the role:

  • Expertise in a wide range of aspects related to governance and assurance – including audit, risk and compliance
  • A strategic mindset, whilst still being able to react in an adaptive way
  • Strong leadership capability
  • Excellent relationship building and communication skills
  • Ability to explain technology solutions into easily understood business terms

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.com. We’re here to support you in changing up your career.

You’ve got this!