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HR Officer


Location: Greater Manchester

Job Type: Full time


Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

You’ll join our busy HR team to provide a vital support service for our internal teams and external customers, acting as the first point of contact for HR and ER queries, as well as getting involved in strategic HR related projects happening across the business. Day to day, this is some of what you can expect to be doing:

  • Responding to employee and manager queries on policies, processes and pay with comprehensive advice
  • Facilitating the onboarding and offboarding process, including issuing contracts and any associated administration
  • Managing your own portfolio of ER cases through to resolution and providing support to other cases which include absence management
  • Coordinating the performance improvement process through manager guidance, driving each case to resolution
  • Track and respond to queries using our service desk platform, Fresh Works

What you’ll bring to the role

You’ll be a well-rounded HR professional with particular experience in both employee relations case management and transactional HR processes, and as things move quickly at CityFibre, it’s important that you’re able to juggle multiple tasks at one time, using your strong organisation skills to stay on track and operate within tight deadlines. You’ll also bring the following with you:

  • Ability to adapt to changing priorities
  • Excellent attention to detail
  • Proficiency in Office 365 programmes
  • Strong interpersonal and teamwork skills

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing We’re here to support you in changing up your career.