Job Requisition ID: 33053

Salesforce Senior Technical Consultant

• Learn from the best in the business
• International PlaceFlex to work from select countries for a period
• Twice-yearly promotion cycles

About our team

A Digital, Customer & Marketing consultancy with the backing of a top-tier firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, we are a powerhouse committed to transforming experiences and making an impact that enriches people’s lives

About the role

Deloitte Digital’s Delivery Operations team is responsible for enabling our delivery teams to do their job through providing best in class experience utilising our expertise in salesforce to delivery a professional service to our clients and piers. Due to growth our business is growing, and we are after an experienced Technical Salesforce consultant to join the team.

The Role

Working with a team of engineers as well as functional analysts, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients.

Daily tasks will involve incident resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes. In addition, you will be responsible for:

• Working collaboratively across a team which comprises of seasoned Salesforce engineers as well as grads to ensure that services are provided to our clients within agreed service levels
• Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members.
• Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design (for example config vs code), and preparing estimates for development changes.
• Ensuring service governance framework is adhered to, including wiki documentation
• Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third party contacts to resolve third party issues
• Identifying technical improvements, gaps and upgrades.
• Focusing on continuous improvement and best practice.
• Collaborating with project development teams and participating in impact analysis of any change or planned releases
• Continually developing and maintaining skills and knowledge regarding existing and new Salesforce features
• Optionally participating in the 24x7 on-call roster, for additional remuneration.

Enough about us, let’s talk about you!

You have delivered solutions to complex problems and can provide consistent, high-quality solutions.

As well as this, you will have:

• Software Engineering or Computer Science tertiary qualifications
• 3+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients.
• Excellent communication skills – you must be able to communicate confidently with clients and team members.
• Self-motivated, problem-crushing attitude
• You’re a team player and you just want to build solutions that work

Technical requirements:

• Hands on Salesforce development and configuration experience in complex Salesforce eco-systems
• A good understanding of continuous integration methodologies
• Experience in liaising and co-ordinating with third party vendors (app exchange vendors, Salesforce etc) to deliver optimised outcome for clients
• Good hands on knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder

• Nice to have: hands-on experience in Conga, Marketing Cloud, Vlocity, Shield Platform Encryption, and “DevOps (e.g Azure DevOps).

Why Deloitte Digital?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact Ian from the Deloitte Digital Talent team. We’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.