Are you an Oracle Product Owner looking for a new challenge? Confident managing an IT service? Able to communicate effectively with senior stakeholders?

If so, Dstl Digital is keen to hear from you.

As the sole Service Owner on an Oracle Fusion ERP system you will:

• Define and implement the strategy of the service,
• Be the senior escalation point for internal customers
• Ensure delivery of the service to agreed service levels
• Act as primary point of contact with the supplier
• Work autonomously and with your team
• Report on service performance
• Regular contract and cost reviews and negotiations with suppliers
• Work closely with the Optimisation Programme to ensure shared resources are allocated correctly
• ­ Align with the central IT team to work towards a new Service Integration and Management (SIAM) model

You will drive forward continuous development and improvement of the service. This could be in one or more of the following areas Collaboration and Communication, Application Services and Infrastructure Services. This is a senior position for a resilient individual where you will be expected to “hit the ground running”.

At Dstl we protect lives. We take innovative Science and Technology (S&T) and use it to keep the country safe. Dstl Digital provides the platforms and services which underpin the Dstl business and associated S&T Capabilities, and by virtue of the user experience we provide, we are responsible for making Dstl a great place to work.

Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.

We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.

In this role you will:

• Be responsible for the strategic management of the service and lead on governance meetings.
• As the escalation point of contact for all customers you will ensure the delivery of the service to agreed service levels.
• Have responsibility for the day-to-day tasking the Service Team
• Engage with internal and external stakeholders to influence decisions.
• Maintain positive relationships with those who have dependencies on service.

Important Information