We are looking for Customer Service Advisors (CSA) to join the team at Edinburgh Airport Services. Our team is made up of dedicated and multi-skilled personnel who support thousands of people coming through the airport every day, as well as delivering our day-to-day operations.

You can hear more about the role and other opportunities with Edinburgh Airport Serviceshere.

Please note this is a full-time position, we are offering 37 hours per week, with the opportunity to work up to 42 hours per week in peak periods.

What you'll be doing

The main focus of your job will be to deliver great customer service to our passengers
You will become multi-skilled with the flexibility to support a number of different teams
In the Special Assistance team, you will meet passengers with reduced mobility and support them throughout their journey in the airport
You will push wheelchairs and help passengers with their shopping or buying food and drink.
Assist passengers through the car park, check-in, security, arrivals, immigration and bag drop
In the Terminal Support Team, you’ll be on hand to help passengers with any queries from flight information to directions and onward travel guidance
You will receive full training to support these different areas of the airport operation

What we're looking for

We are looking for people from all backgrounds/experiences – so if you have the strengths below, we want to hear from you!

Key strengths:

Customer service - you are passionate and care about providing a great service to passengers
Communication - you have excellent verbal communication skills and can build relationships easily
Team player – you love working in a dynamic team and are an excellent team player

We need people who can support a variety in daily tasks and shift patterns to support our 24/7 operation. Our shift patterns are flexible and include early morning starts (4am) and late finishes to suit our passenger needs, so we need you to be able to get to the airport for these shifts.

We offer a range of benefits including:

Competitive hourly rate and shift pay
Free on-site staff car parking (when you are working and when you go on holiday)
Discounted shopping in the various retail and catering outlets within the Terminal
Discounts on some of the public transport services to the airport
Pension scheme

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

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