The Trolley Airport Service Agent is a varied role with an aim of ensuring our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills
The role works on a rotational, 37 hour per week roster, including early starts and late evening finishes with shifts up to 10 hours in length.
What you’ll be doing
- Trolley collection – on-foot collection and return of trolleys including the landside and airside processes
- Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding – assisting customers to find their way across airport campus
- Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer relations - assisting customers with general enquires
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of our Operations Team
- Essential: A passion for delivering excellent customer service.
- Essential: : Attention to detail, ability to prioritise, and effective time management skills.
- Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
- Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
- Desired: Understanding of airport operations and processes impacting the passenger journey
- Desired: Experience in a busy, customer facing environment
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.
What we'll offer you
- Pension scheme- employer contributions can be up to 6%