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Client Implementation Manager
Location: Greater London
Job Type: Full time
FundApps is a SaaS scale-up that helps investment managers monitor and comply with worldwide regulations. We were one of the world's first "RegTechs" and we're shaking up an entire industry. Our clients love what we do (as proved by our Net Promoter Score of 45) and this has led to phenomenal, consistent revenue growth. Scottish Equity Partners completed a significant growth equity investment in May 2021 and became minority investors in FundApps.
Our first area of focus was to help managers with Shareholding Disclosure, a complex regulatory problem without a decent solution in the market. We were first to license legal information from aosphere, an affiliate of Allen & Overy, which underpins our rules. Since that time, our product has become the undisputed market leader for the management of Shareholding Disclosure. We have also added new ground-breaking services - Sensitive Industries and Position Limits - and in 2020, introduced Rapportr to make reporting simple for our clients.
In 2018, we became a Certified B Corporation and in 2019 were recognised as a B Corp 'Best for the World' Honoree - highlighting our commitment to doing good by our people, the environment and the community. We've also won multiple accolades from organisations such as Wired, The Financial Technologist, World Economic Forum and Deloitte. In total we monitor over $14 trillion in assets under management every single day - this represents ca. 15% of global assets - for clients ranging from hedge funds to some of the world’s largest asset managers, and we're just getting started!
We're a growing team of smart, friendly people with over 30 nationalities at last count. We have offices in London, New York and Singapore and remote employees spread across the globe. Keep scrolling to learn more!
Our Client Implementation & Adoption team has overall responsibility for ensuring clients are able to use the services they’ve signed up for, as quickly as possible. This includes both onboarding of new clients as well as new services for existing clients.
The key areas of focus for our Client Implementation Managers are the governance of the implementation project, assisting with the technical system set-up, guiding the client through each stage of the implementation, as well as initial training on the features and functionality of the software.
Whilst speed of delivery is an important success factor for this role, the overall client experience is a much higher priority. So although the role requires technical expertise, client-facing, softer skills are also a key requirement. If you’re looking for a new challenge and this sounds exciting to you, we’d love to hear from you!🚀
What you'll be working on
What you'll bring to the team
We don't expect you to tick every box; if you get warm fuzzy feelings about what we're trying to achieve at FundApps, then we want to hear from you!
Salary: £50,000-55,000 per annum dependent on skill and experience.
Check us out on Glassdoor here!
"FundApps fully empowered me to take control of my career" -Engineer
Life at FundApps
💰 Matched pension contribution up to 10%
🕐 Flexible working - Choose a work from home/office arrangement that suits you
👶 26 weeks leave for all new parents regardless of gender, location or family structure
🎓 £1,000 learning budget each year and unlimited professional development leave
💚 Wellbeing benefits such as private health insurance, a flexible stipend, mental health coaching and a Headspace subscription
💰 Peer micro-bonuses through Bonusly
🚢 25 days holiday leave + an extra day next year if you use it all + an extra day after 3 & 5 years
🧳 5 Years @ FundApps - additional 4 week paid holiday leave during your 5th year as a FundApper
❤️ Unlimited volunteering leave
🎁 Birthday off
😷 Unlimited sick and compassionate leave
🚴 Cycle to work schemes
💡 Peer-led ‘Brown-bag lunch’ learning sessions
We are proud of the diversity of all FundAppers - it makes us strong. You will find flexibility around religious observances, our national flags all around the office, a monthly ‘Laydeez who lunch’ and a Pride celebration with some epic Cher and RuPaul playlists! If you’re looking for a workplace where you can just be yourself, you’re in the right place.