Welcome Host Dispatch

Full time
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Greater Anglia
Transport, shipping & logistics
1,001-5,000 employees
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Are you looking for an opportunity?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an opportunity for a Platform Hosts- Dispatch, to join our team at Cambridge Station

The Role

The purpose of the role is to provide a safe environment whilst delivering effective customer service at all times and seeking opportunities to enhance the customer service experience at the station. You will ensure that customers are extended at the station, providing proactive assistance and information to customers on and off the train.

You will be responsible for the safe and punctual dispatch of trains and work in accordance of the rule book and operational standards and will also be required to provide effective customer service whilst working in a fast-paced environment.

You will be required to wear full uniform, ensuring that your appearance complies with the company standards and be responsible for security checks of the station and premises and carry out winter precaution as per local instructions.

This is a full-time post, and the roster is over seven days with early starts, late finishes and nights. You would be required to have your own transport to ensure you can get to work.

What we are looking for

You will have a high level of professionalism, positive attitude, and be proactive, friendly and open when dealing with our customers. Effective customer service and interpersonal skills are crucial for this role. You will remain calm under pressure, show integrity and be flexible and adaptable to change.

This is a safety critical role and you will be responsible for the safe dispatch of trains. A medical will be required upon successful interview

The closing date for all completed applications is on Friday 19th July 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

  •         Genuine … be welcoming, customer-centric and respectful

  •         Professional… be solution-oriented, accountable and delivering to promises

  •         Proactive … be progressive, innovative and decisive

  •         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

  • Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
  • Free Travel on GA and 75% discount on other TOCs for leisure travel
  • Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
  • GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)