Role Details

• You will be working an average of 35 hours per week. Shifts will take place between 05:30 am and 22:30 pm, including a combination of early, late and weekend working.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining.
• You will need a Full UK drivers licence and hold less than 6 points as this role will require you to travel between out stations via our company car.
• Please note that applicants must be 18 years of age or older.
• It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.
• Full uniform will be provided to ensure that you embrace our values as a brand
• Please note successful candidates will be required to attend and pass a railway safety critical medical

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We are currently forward planning for any future roles that may come up to join our Customer Service Team as a Station Care Team Member based at Wickford Station. This advert is for future positions. The role could be either a Static or GPR Relief role.

The Role

In this role, as an Station Care Team Member, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely. Your key responsibilities will include: 

• Provide passenger assistance to enhance customer experience and address queries.
• Make clear announcements using mobile PA systems from platforms.
• Ensure smooth customer flow and assist mobility-impaired customers.
• Offer support during service disruptions for safety and comfort.
• Create a welcoming environment through proactive customer service.
• Perform station upkeep duties, including changing displays, litter picking, and preparing for winter.
• Support train dispatching and undertake other general station duties as needed.

What we are looking for

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 3rd January 2025

*Please note vacancies can close earlier due to high influx of candidate applications* 

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?