Be the face of the journey. Make every trip count.

On Board Supervisors play a vital role in shaping our customers' on-train experience. From providing clear journey information and supporting customers during delays, to checking tickets and working closely with drivers to ensure the safe and smooth running of services - you'll be at the heart of every journey.

As an On Board Supervisor, you'll be highly visible and proactive, always anticipating customer needs and delivering a consistently welcoming, informed and professional service. Our aim is to create a seamless and relaxed travel experience that keeps customers coming back and speaking positively about their journey with us.

No two days are the same. You'll travel across the network, responding to a variety of situations, supporting customers and ensuring their safety and comfort at all times.

We're looking for individuals who bring energy, resilience and a genuine passion for customer service. You'll take pride in your appearance, think on your feet, and feel confident making decisions in a fast-paced environment.

What we're looking for:

• A proactive customer approach coupled with passion and ability to work as one with all involved in keeping trains running on time.
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow .
• Demonstrable experience of managing customers effectively in difficult environments.
• Ability to follow standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service.
• You must be able to demonstrate a high level of numerical ability.
• Due to the shift times, which will vary, you must live in the local area and have available independent transport.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Confidence to make decisions in a customer focused manner and carry out instructions effectively.
• Impeccable time management, as the post will require the holder to work shifts which can start and end on a 24 hours per day/7 days per week basis as defined in the roster

Successful candidates will be expected to join a July/August training course, allowing sufficient time to be fully qualified and operational by December. Please consider any notice periods when applying.