- Title: Business Support Manager
- Location: Go-Ahead House, East Croydon
- Contract: Fixed Term Ending 31 December 2023
- Grade: MG2
- Salary: £42,000 - £48,000 per annum
- Reports to: Head of Stations, Southern Railway & Gatwick Express
Now recruiting a Business Support Manager with Office Management experience.
Role Summary
This role partners across Southern and Gatwick Express to influence and instil best practice throughout the business administration professionals. The Southern and Gatwick Express Customer Services Director and Senior Leadership Teams are key stakeholders for this role and ensuring the delivery of a high-quality, efficient support service is vital to achievement of business priorities and the smooth operation of SNGX. The Business Support Manager drives productivity improvements and cost savings across SNGX through tight procurement and budget control whilst identifying and introducing process improvements, resulting in increased output for managers and admin across the brands.
Key Priorities
- Possession of excellent Business Support and Administration skills.
- Experienced in guiding a team to deliver high levels of customer service for the SNGX community against demanding performance targets.
- Provide subject matter expertise in supporting the management and development of the business support team. Key areas of delivery include engagement, talent management and driving skills improvements.
- Responsible for procurement action across SNGX, including maintaining strong stakeholder relationships to effectively manage contracts, driving and delivering year on year cost savings and efficiencies.
What we can offer you:
- Final salary pension
- Free travel on GTR and sister groups for you and your family
- 75% off travel on other train operating companies for you, and leisure for your family
- 25 days annual leave
- Discounted Oyster Card
- GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
- StarHub – our great benefits package which, for example, includes discounts with many retailers.