Role Title: Senior Account Manager

Business: Global Banking Markets

New or Existing Role- New

Grade: GCB5

Location: Edinburgh (there is no flexibility on the location and the role holder will be expected to work from the office at least 2 days per week)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an ambitious individual to join our Global Liquidity and Cash Management (GLCM) team in Edinburgh as Senior Account Manager working together with colleagues to define, manage and achieve divisional business targets. The Senior Account Manager is a role within GLCM, Client Management (CM), supporting GBM / CMB Clients.

The role of the Senior Account Manager is to manage the provision of client service support to high-valued Global Liquidity and Cash Management (GLCM) clients on a local and/or regional basis, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Sales, Senior Relationship Service Managers, Product Management and Operations to identify tailored, competitive solutions.

In this role, you will:

• Accountable for delivering Client Service excellence globally effectively managing any risks and issues
• Identification of opportunities globally and effectively managing the regional Account Manager’s to deliver against client promises
• Identify and introduce service enhancements to improve the overall client experience
• Resolves global client service issues and challenges as the final escalation point
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Cross selling GLCM products and providing superior service support for all GLCM solutions
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Interaction with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management
• Provide analysis and recommendations to senior management
• Maintain partnership with all client service teams
• Leading, developing and coaching the team where required.
• Maintain regular dialogue with other client service staff to foster teamwork and co-operation
• Provide guidance to in country staff on service related issues
• Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
• Maintaining up to date knowledge on product and digital developments to encourage clients to use e-channel self-service tools
• Identify client requirements, working with Relationship Management (RM’s) and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business
• Work closely with Sales to provide input and ensure suitable levels of support are achievable