Customer Service Advisor – Small Business Banking Commercial Banking – Norwich – Hybrid working is available

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In Small Business Banking we have over 800 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both at the start of their journeys. Our ambition is to help our clients to ‘build back better’ and create a stronger, more resilient and sustainable economy.

SBB is continually evolving, with a significant focus on digital adoption and inclusion. This further promotes our customer centric approach, through the embracing of technology, demonstration of digital servicing solutions and the raising of customer awareness.

As the Commercial Banking segment with the largest customer portfolio our colleagues champion and lead change, supporting and implementing initiatives such as our recently implemented Digital Customer Exchanges and our popular Small Business Pop Up Weeks.

Small Business Banking is absolutely central to delivering a Bank Fit for the Future. We help connect our customers to opportunities and support entrepreneurs as they fulfil their hopes and dreams.

If we do this well, their businesses will thrive, meaning they can create more jobs, increase employment and bring greater prosperity to our local communities.

As the largest customer segment, Small Business Banking is the cornerstone of Commercial Banking here in the UK, delivering liquidity that is vital to the wider business.

The role of a Customer Service Advisor (known at HSBC as Business Specialist) is to deliver a professional face to face service experience to customers, prospective customers and professionals in order to maximise contribution towards the Small Businesses Banking Small Businesses segment and to improve customer engagement by understanding the customer’s needs, and offering solutions to help them realise their dreams and ambitions

In this role, you will:

• Assist in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair customer outcomes, and improve customer engagement
• Attract new customers by establishing a strong network with key local business introducers and being active in the local business community
• Self-educate regarding digital innovation and change agenda in order to drive digital and change adoption of customer base.
• Protect the bank's assets and reputation by performing rigorous due diligence on the customers and their businesses
• Be an ambassador for HSBC for the local communities we serve.