JPMorganChase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions.

We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences. Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers.

We are looking for a deeply engaged Lead UX designer - B2B to join us. In this role, you will be part of a multi-disciplinary team of designers, user researchers, product and engineers creating products and services for our customers. This role requires an extensive understanding of experience design for digital products and services with a focus on B2B. A balanced understanding of strategy, user research, and visual design is a must.

Job Responsibilities:

• Drive product design excellence, balancing craft with business impact and upholding quality and consistency in design deliverables
• Define and create complex end-to-end products and services from concept to launch
• Deliver design artifacts across all project phases, including concept development, production, and documentation
• Lead and support user research initiatives, stakeholder engagement, and design workshops
• Advocate for customer-centric design using insights and data to inform user experiences
• Partner with the design system team to represent customer and business needs
• Collaborate with other disciplines to provide feedback and context for design and research
• Present and communicate design work and recommendations to stakeholders across the organization
• Manage stakeholders, resolve issues affecting design quality, and identify opportunities for innovation
• Mentor and support designers, fostering best practices and methodologies
• Champion a collaborative, customer-focused design culture within the organization
  

Required Qualifications, Capabilities, and Skills:

• Proven experience in hands-on product design roles, demonstrating craft and problem-solving in end-to-end environments
• Strong portfolio showcasing UX processes such as user journeys, wireframes, prototypes, user research, and usability testing
• Experience using data and customer insights to inform design decisions
• Effective communication of design solutions and ability to articulate the value of design in product development
• Awareness and practical understanding of current technologies relevant to digital experiences
• Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders
• Proficiency with modern design systems, prototyping software, and design tools (Figma preferred)
• Comfortable prototyping and designing at different levels of fidelity
• Thrives in a fast-paced, collaborative, cross-functional environment
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience

Preferred Qualifications, Capabilities, and Skills:

• Experience working on complex B2B/SaaS/enterprise tools
• Experience with Atlassian suite (Jira & Confluence) is desirable
• Experience with B2B applications preferred