Technology & Cybersecurity Operational Risk Management (Tech & Cyber ORM) is a firmwide second line of defense within Risk Management that provides independent oversight of technology and cybersecurity risk. Employee Platforms (EP) modernizes and improves how nearly 300,000 global employees interact with technology, including communication and collaboration tools, endpoint management, identity and access services, devices, and cloud-based productivity platforms.

As an Executive Director within Tech & Cyber ORM team, you will provide independent oversight of technology and cybersecurity risk across Employee Platforms; develop and execute a multi–risk‑stripe review strategy; and focus on technology failure and third‑party technology risks—particularly those tied to cloud service providers and communication/collaboration products—while assessing the quality of technology risk assessments and governance across on‑premises and cloud environments. You report to the Employee Platforms Tech & Cyber Operational Risk Officer.

Key activities include conducting technical risk assessments; reviewing threat models for critical systems and third‑party solutions; identifying and driving mitigation of control gaps; collaborating with stakeholders and technology teams to ensure compliance with JPMC policy and regulatory standards; building deep understanding of the EP technology stack and operational incidents; and participating in business unit risk and control governance forums and regulatory‑facing interactions.

Job responsibilities

• Perform proactive risk management of operational risk through targeted assessments of global and regional technology processes for the Employee Platforms function.

• Develop data-driven strategies to monitor risks, leveraging enterprise tools for feedback and analytics

• Engage and collaborate with wider 2LoD technology teams to gain broad understanding of the technology and control environment that support Employee Platforms products and services.

• Understand third party risks and resiliency risk as related to specific technology area of expertise.

• Participate in assessment of emerging risks and stay abreast of current technology trends, vulnerabilities, and emerging technologies. Continuously monitor advancements in, and integrate risk considerations into continuous oversight and risk assessments of Employee Platforms.

• Monitor and assess significant events where technology is a factor, including external incidents driven by third parties, threat actors, and technology change failure.

• Understand and utilise trends and toolsets within AI/LLM platforms to assist and streamline assessments in order to produce faster quality outcomes.

Required qualifications, capabilities, and skills

• BS/BA degree in computer science or equivalent experience with deep and broad understanding of cybersecurity and technologies, and associated risks, such as 10 or more years in a Product, data, cyber, or technology operations role

• Strong understanding of cybersecurity principles, practices, and frameworks (e.g., NIST, ISO 27001)

• Familiarity with third party outsourcing, cloud, data protection, and privacy regulations (e.g., GDPR, CCPA)

• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

• Excellent communication skills, experience preparing formal written documentation. Attention to detail, clear and concise writing, with ability to translate complex technical information into understandable language.

• Curiosity and understanding of AI / LLM’s with capability to integrate and use AI where appropriate.