Our Merchant Services team (a part of the Commercial & Investment Bank, J.P. Morgan) provides end-to-end payment processing and merchant acquiring solutions that allow businesses to accept credit cards, debit cards, mobile wallets, and digital payments.
As an Omnichannel Solutions Product Manager within the Merchant Services team, you are an integral leader responsible for bridging the gap between strategy and the end-to-end activities required for implementation and launch. You will own stakeholder management across Product, Technology and other partner teams to ensure strategic decisions translate into a clear and executable delivery plan and ultimately a successful solution launch.
You will bring deep knowledge of the European payments industry—particularly the omnichannel and card terminal landscape—paired with the ability to rapidly get up to speed on our platform capabilities, roadmap, and PDLC. You will define and own solution requirements and associated artifacts (requirements, client experience expectations, and end-to-end solution thinking), ensuring qualified customer insights are translated into actionable product requirements to build a scalable base solution. As the solution is delivered and stabilizes, you will then help shape and prioritize iteration paths to expand beyond the initial use case, meeting more specific client and segment needs over time.
Job responsibilities
- Translate strategic decisions into a delivery plan, launch approach, and cross-functional execution rhythm
- Define and maintain end-to-end solution requirements and artifacts, including functional/non-functional requirements, experience expectations, and operational considerations across the merchant and internal journey.
- Define what development is required across the platform to bring the in-store solution to life by mapping needs to, platform capabilities available today, capabilities in-flight or committed via other initiatives, and capabilities not currently planned that require prioritization, funding, and delivery (including region-specific needs).
- Partner with Technology and platform stakeholders to agree scope, sequencing, dependencies, resourcing, and delivery milestones; proactively manage risks, tradeoffs, and decisions to keep delivery on track to launch.
- Own stakeholder communication and alignment across a highly matrixed organization; establish the operating cadence, decision forums, and documentation required to deliver.
- Lead configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
- Identify and define development requirements for product design enhancements based on qualified customer feedback and platform opportunities.
- Translate customer needs into product requirements. Synthesize qualified customer insights into clear, actionable product requirements; collaborate with product and engineering teams to ensure solutions address real merchant needs and deliver measurable value.
Required Qualifications, Capabilities and Skills
- Significant experience in payments with an understanding of physical and digital merchant payment ecosystems, including payment gateways and integration best practices.
- Strong knowledge of the European payments market and what is required to create, sell, and launch in‑store / omnichannel solutions.
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain and to quickly learn platform capabilities, constraints, and delivery dependencies.
- Proven ability to bridge strategy and execution—translating decisions into scoped roadmaps, delivery plans, and launch outcomes.
- Experience working with clients and ecosystem partners in a technology field and interfacing with engineers.
- Demonstrated thought leadership in omnichannel payments, with a track record of influencing strategy and driving innovation.
- Proven ability to translate complex customer insights into actionable product requirements and maintain disciplined prioritization through delivery.
Preferred Qualifications, Capabilities and Skills
- Extensive in‑store card present and omnichannel payments knowledge.
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Ability to grow payment initiatives from ideation to customer implementation and launch, including dependency/risk management and cross-team delivery tracking.
- Previous experience working with Local Payment Methods and Alternative Payment Methods & Point of Sale / terminal ecosystem experience.
- Strong proven customer engagement experience, including technical solutioning with merchant and partner teams. & Strong stakeholder management skills, including operating effectively across multiple platform teams in a matrixed organization and driving alignment to milestones.
- Advanced knowledge of product development, solution design, and data analytics.