Client experience is built in the details—especially in corporate actions, where deadlines are fixed and precision matters. In this role, you will turn client feedback and operational signals into clear priorities and sustained improvements. You will help teams simplify processes, strengthen governance, and increase transparency for clients and partners. If you enjoy solving complex problems with disciplined execution, this role offers high impact and broad collaboration.
As an Associate, Corporate actions client experience in the Prime services corporate actions team, you will translate the voice of clients into a measurable improvement roadmap across Europe, the Middle East and Africa, with awareness of global dependencies. You will partner with client service, operations, product, technology, and coverage teams to align priorities, improve predictability, and strengthen the control environment. You will help shift the operating model from reactive issue handling to proactive, data-led execution.
Job responsibilities
- Establish a structured approach to capturing, analyzing, and actioning client feedback across corporate actions service delivery
- Translate client pain points into a prioritized roadmap with clear outcomes, owners, milestones, and success measures
- Design and maintain recurring reporting that links client experience to operational performance and risk indicators
- Deliver senior-ready narratives that explain what is happening, why it matters, actions underway, decisions needed, and expected outcomes
- Lead cross-functional initiatives that improve end-to-end service delivery by simplifying workflows, reducing rework, and improving transparency
- Drive change discipline through clear governance, operating rhythm, action tracking, and stakeholder alignment
- Partner with regional and global stakeholders to ensure initiatives are coordinated, scalable, and aligned to client and business priorities
- Embed a strong control mindset into improvement efforts by strengthening documentation, accountability, and sustainable execution
- Promote a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem
Required qualifications, capabilities and skills
- Demonstrated experience in business management, client experience, operational strategy, or operations transformation within financial services
- Strong understanding of corporate actions and asset servicing concepts, including event-driven processing and election deadlines
- Proven ability to lead through influence and deliver outcomes across complex, cross-functional stakeholder groups
- Strong analytical and problem-solving skills, with the ability to convert data and feedback into insight, prioritization, and execution plans
- Excellent written and verbal communication skills, including the ability to simplify complex topics for senior audiences
- Disciplined approach to governance, controls, and delivery, with high ownership and attention to detail
- Ability to manage multiple priorities while maintaining quality, follow-through, and a client-centric mindset
Preferred qualifications, capabilities and skills
- Experience supporting prime brokerage or prime services operating models in client-facing operations or middle office roles
- Exposure to products commonly used by prime clients, such as equities, fixed income, swaps, securities lending, and repurchase agreements (repo)
- Experience building and operating management reporting, dashboards, forums, and executive governance routines
- Track record of delivering process improvement and/or digital enablement initiatives in an operational environment
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes