You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As an Assessment Operations Product Manager, you are an integral part of the team that modernizes and optimizes assessment operations across the end-to-end lifecycle through intake, configuration, delivery, monitoring, issue resolution, and continuous improvement. As a core leader, you act as the voice of the customer, translating needs into clear product strategy, prioritized roadmaps, and well-defined requirements.
Utilizing your deep understanding of how to take products from concept to stable operations, you guide successful launches, capture feedback and performance signals, and ensure top-tier user experiences. With a strong commitment to scalability, resiliency, stability, and control readiness, you collaborate closely with cross-functional teams—including Cybersecurity operations, technology, risk/control partners, vendors, and business stakeholders—to deliver outcomes that are efficient, compliant, and sustainable.
Job responsibilities
- Own the product vision and roadmap for assessment operations capabilities (e.g., intake workflows, scheduling/fulfillment, configuration, reporting, issue management, and operational tooling).
- Translate business and operational needs into epics, user stories, acceptance criteria, and measurable success metrics (SLAs, defect rates, cycle time, candidate experience, rework).
- Partner with operations teams to design and continuously improve standard operating procedures, runbooks, and exception-handling workflows, balancing speed with quality.
- Lead cross-functional execution from discovery through delivery, coordinating technology, operations, vendor partners, and governance stakeholders.
- Manage vendor relationships where applicable: performance, controls alignment, change management, and roadmap dependencies.
- Drive release readiness (training, communications, cutover plans), and post-launch measurement to ensure adoption and sustained performance.
- Ensure solutions meet control requirements; partner with risk/control teams to document processes and support audits as needed.
