Payment Product Manager - International Consumer Banking
Payments Product Manager role to scale Chase International across the UK and Europe by taking payments capabilities already in flight through clean launch, operational readiness, and stable production—and then shaping the next wave of expansion. Own end-to-end delivery and performance, lead stakeholders through ambiguity with clear trade-offs/escalations, and use AI tools pragmatically to improve delivery/reporting while maintaining Tier‑1 auditability and controls.
Chase International is scaling across the UK and Europe. As a Payments Product Manager you will drive delivery and take ownership of payments capabilities—taking complex work already in flight through clean launch, operational readiness, and stable production outcomes, and then shaping the next wave of payments expansion.
The role has front to back accountabilities spanning customer outcomes, scheme reality, technology delivery, and operations. You will bring structure to ambiguity, manage dependencies and trade-offs, and communicate clearly up and down the organisation. You will also leverage AI-enabled tools pragmatically to improve the speed and quality of delivery and reporting, with the auditability and control discipline expected in a Tier‑1 bank.
Job responsibilities
- Own the assigned product roadmap and priorities feature delivery across releases using data-driven methods, balancing customer outcomes, regulatory obligations, engineering constraints, and cost-to-serve.
- Monitors market and scheme trends and identifies opportunities for roadmap adjustment and product differentiation, including emerging rails and initiatives.
- Directs the end-to-end product delivery journey—intake, release management, product operationalisation, delivery feasibility/go‑no‑go decision-making, and post-launch performance reporting—driving efficiency and cross-functional coordination.
- Proactively identifies risks, issues, dependencies, and blockers; maintains visibility of timelines and critical paths; ensures adequate resourcing; and escalates when needed with clear options, impacts, and recommended paths.
- Partners with Digital Product/Design and Operations to ensure platform capabilities enable strong customer payment journeys (happy path plus exceptions), including transparency/status, notifications, and support/Ops handoffs, without assuming sole ownership of the full in-app experience.
- Serves as a subject matter expert on European payments, translating scheme and regulatory requirements into buildable, testable requirements, and owns the end-to-end testing approach (including negative testing and resilience scenarios), ensuring evidence-quality coverage and readiness for operational sign-off.
- Owns product performance, defines and tracks OKRs/KPIs aligned to organisational goals (e.g., delivery predictability, availability/success rates, latency/SLA/SLO adherence, defect/incident trends including MTTR and recurrence), and is accountable for prioritising and investing in enhancements to achieve stable production outcomes.
- Leads vendor/partner governance where applicable, including SLA performance management, QBR cadence, remediation plans, escalation paths, and structured recommendations on build vs buy / change requests.
- Coaches and mentors product managers and delivery leads (via line management where applicable and/or squad leadership), raising the bar on delivery craft, requirements quality, and operational ownership.
- Leverages AI-enabled tools responsibly to improve requirements development, test planning, incident/MI insights, stakeholder communications, and reporting—while maintaining appropriate controls, documentation, and auditability
Qualifications, Skills and Experience
- 7+ years of product management / product delivery experience in financial services (bank, PSP, scheme, or regulated fintech).
- Proven track record launching and running payments capabilities end-to-end in a regulated, audited environment.
- Strong SEPA domain knowledge and practical understanding of the European payments landscape.
- Customer-outcome mindset with the ability to influence journey design without direct ownership.
- Technical fluency sufficient to lead delivery with engineering and architecture teams (APIs/events, payment state models, resilience/observability fundamentals).
- Proven matrix leadership: able to drive decisions and manage stakeholders across functions and seniority levels.
- Comfortable operating in ambiguity and fast-moving environments.
- Practical familiarity with AI-enabled tools in a controlled, auditable context.
