International Consumer Banking (ICB) is a dynamic and growing business within JPMorganChase. As a Business Manager in ICB Finance & Business Management – Operations, you will partner closely with Operations leaders and key stakeholders to provide day-to-day business management across the function. You will help us drive execution discipline across priorities, investments, and delivery against objectives and key results. You will ensure leaders have clear visibility into what is in flight, what it costs, progress against goals, and the decisions needed to move work forward.
Joining ICB means working in an environment that values continuous learning, mobility, collaboration, and the opportunity to grow your expertise while contributing to meaningful work. It’s a great team for people who want to develop their product knowledge, sharpen problem-solving skills, and help build solutions that support both customers and colleagues at scale. You will partner with Operations leaders to drive planning, reporting, and execution discipline across priorities, spend, and delivery. You will be a connector across stakeholders, translating complex information into simple, decision-ready stories. If you enjoy a fast pace, strong partnerships, and driving outcomes, this role offers broad exposure and impact.
Job responsibilities
- Own end-to-end financial accountability for Operations, including budget submissions, headcount planning, forecasting governance, investment tracking, and initiative reporting
- Track key performance and efficiency metrics and translate insights into actions that improve spend effectiveness and decision-making
- Support executive ad-hoc requests with responsiveness and sound judgment on prioritization
- Organize complex information into clear, compelling materials, leveraging strong Excel and PowerPoint skills
- Communicate effectively with business partners to understand project needs and drive next steps
- Project manage and deliver key workstreams and associated deliverables
- Coordinate team activities and prepare materials for town halls and strategy working sessions
- Maintain internal resources and documentation on collaboration sites (for example, SharePoint)
- Identify opportunities to simplify, improve, and add value to existing business processes through collaborative initiatives
Required qualifications, capabilities, and skills
- Bachelor’s degree in Business, Finance, Economics, or a related field
- Prior experience in Finance, Business Management, or a Chief Operating Officer function
- Strong financial acumen, including experience managing budgets, headcount, forecasts, and variance analysis
- Proven experience delivering timely, high-quality presentations and/or reporting for projects and stakeholders, with strong attention to detail
- Excellent communication, organization, and project management skills
- Experience translating metrics into concise executive-level narratives and dashboards
- Ability to articulate and apply thoughtful rationale in design and content decisions
- Proficiency in Microsoft Office, including Excel and PowerPoint (including pivot tables)
- Self-motivated and able to work with a high degree of independence