We’re looking for a Senior Service Designer with at least five-years' design industry experience to help us on our mission to create excellent service experiences in the Corporate & Investment Bank (CIB) at JPMorgan Chase. Whether observing users, co-creating with stakeholders, or working with fellow designers, you are passionate about representing the human perspective and translating insight into tangible and delightful customer experiences at the intersection of digital products and financial services. Our services are global: you thrive in highly ambiguous situations and enjoy solving complex problems. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.

Your responsibilities
Service Design: You have a suite of design tools at the ready to build first-class services:

• Co-creation: facilitate collaborative workshops. Partner with other designers from our team as well as technologists and product managers
  

• Discovery: Plan, conduct, report-on, and advocate for a variety of research methodologies to synthesise and communicate insights.
  

• Design and prototyping: create solutions ranging from a strategic level of 50,000 ft to a tactical one at 500 ft. Produce artefacts such as illustrated journey maps, service design blueprints, low-fi concept designs, service prototypes
  

• Training: co-facilitate design thinking training sessions to help partners in the firm from non-design backgrounds in understanding design and how we can help them achieve their goals
  

• Manage planning and delivery of your part of projects to time and quality measures

Culture change: As important as the actual design you will play an integral role helping our organisation grow in the understanding and use of design to solve problems:

• Foster excellent external and internal client relationships and help develop opportunities from these relationships
  

• Presenting to and inspiring internal clients
  

• Contribute to projects by smartly interpreting their challenges and driving towards the right solution, with a constant eye on value and impact
  

• Help coach colleagues and stakeholders with less experience in service design in the tools and tricks of our trade

You are:
Someone who wants to influence your own development and push the boundaries of design. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

• At least 5 years of Design Thinking or Service Design experience in practice
  

• Academic and applied knowledge in some of the following areas: Research, User Experience Design, Product Design, Organisational Design, Strategic Design, Business Design
  

• Hands-on experience of designing for a variety of digital touch-points and non-digital channels including creating journey maps, blueprints and service prototypes.
  

• A passion for Customer Experience Design and its centrality to the future success of large organisations
  

• Excellent communication and storytelling skills, a confident presenter
  

• Project and people management skills.
  

• Willingness to build effective partnerships and patience to navigate complex organisations
  

• Proficiency with MS Office as well as design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar, remote collaboration tools like Mural, Miro etc.

About our team
Digital Experience Design (DXD) is an award-winning team of 150+ designers in six locations. DXD includes product designers, UX researchers, service designers, content strategists, creative technologists and DesignOps. Our team partners with Business, Product, and Technology JPMorgan’s Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight users.
Learn more about us at http://design.jpmorgan.com/

About JP Morgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Many of the world's most important corporations, governments and institutions entrust us with their business in more than a hundred countries.

We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you’re looking to build your career as part of a global Digital Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you.