Chase UK - AML/KYC Specialist

JP Morgan

Location: Midlothian

Job Type: Full time

Last updated

Perfection not required
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About Us

We are Chase – part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre.

Chase UK - AML/KYC Specialist

Do you want to work in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs? Are you passionate about self-development and learning new skills? Do you have the drive and enthusiasm to communicate with our customers using various channels? Are you focused on ‘getting it right first time’ for customers? Can you think ‘outside of the box’ and enjoy problem resolution?

If you’ve answered yes to the above and want a new challenge then we want you!

We are looking for customer focused colleagues in our based at our state of the art offices in Edinburgh, Servicing and Operations team,

In this role you will be responsible for the timely review of Chase UK Banking customers identified as needing KYC due diligence and/or AML/KYC LOB Escalations. The reviews require the KYC Analyst to critically analyse customer profiles to make a risk decision, based upon KYC/AML standards. The KYC Analyst will write reviews, using their ability to critically think and evaluate information, documenting their analysis and determining if the customer meets KYC standards. Emphasis of this role is placed on critical thinking, accuracy, and ability to identify, assess, and justify risk review decisions and whilst exhibiting the highest standards of customer service to our line of business partners and customers.

What you need to be successful in this role;

  • Have 100% positivity and energy
  • Have excellent communication skills, both written and verbal
  • Be empathetic and a problem solver
  • Be a Change Champion for processes and products for colleagues and customers
  • Be comfortable with ambiguity, resilient with a growth mind-set
  • Be a multitasker – you can connect and maintain engagement with customers, whilst researching and resolving issues
  • Be a critical thinker – with the ability to establish root causes and champion change
  • Can make decisions autonomously - knowing when to consult with Leaders and others on more complex issues when required
  • Ability to identify and escalate controls risks
  • Can operate effectively in a virtual team working environment
  • Be Customer obsessed – a passion to deliver first class service is intrinsic for you!
  • Be a Team Player and Brand Advocate
  • Have a passion to learn and self-develop

Essential Experience for this role:

  • Banking/Financial experience - UK Banking Risk/Fraud experience preferred
  • Experience in a KYC role - Analyse transaction activity against KYC standards
  • Experience with Anti-Money Laundering / Know Your Customer policies & procedures
  • Utilise all available tools to verify consumer purpose and legitimacy
  • Accurately document the research and analysis conclusion to KYC standards
  • Use own judgement – knowing when to escalate customers who do not meet KYC standards
  • Ability to effectively partner with all levels of management
  • Ability to drive change and get results – with a strong attention to detail and accuracy
  • Ability to leverage and act on reporting to make inventory management decisions
  • Ability to research and understand consumer transactions using various customer platforms
  • Demonstrates ability to identify, analyse, plan, prioritise, and problem solve, providing and executing viable solutions
  • Demonstrate an Independent decision-making ability, and strong analytical skills
  • Ability to identify risk and provide process improvement suggestions
  • Ability to manage a heavy workload in various stages of completion with minimal supervision
  • Digitally Savvy across different medians

If you would like the opportunity to join the bank of the future and think you are a good fit for this role then don’t miss out and submit your application today.

You’ve got this!