About J.P. Morgan

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK. Using the Chase brand, the bank will provide products and features tailored to meet the needs of customers in the U.K., delivered via an innovative mobile app.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused specialists, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

About Operational Risk

Operational Risk Management is part of Compliance, Conduct and Operational Risk (CCOR), within the Risk Management and Compliance organization. We maintain oversight of the firm’s operational risk management activities and are responsible for the design and execution of the CCOR program, which consists of the second line of defense’s responsibilities in managing the firm’s compliance, conduct, and operational risk.

Our organization is focused on cultivating a strong, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of professionals brings and embracing an inclusive environment.

Responsibilities:

Reporting to the Head of Operational Risk, the successful candidate will join a growing and dynamic team of risk professionals from a diverse range of backgrounds and experience who collectively support risk-balanced business growth, and ensure that the Firm’s Operational Risk Management Framework is implemented and functions effectively within the various areas of International Consumer (Chase UK).

You will be responsible for the independent oversight of operational risk management practices for Consumer Lending digital products (credit cards, overdraft, loans, etc.), amongst other areas. This will include interactions with Business (e.g. Product Development, Control Management), Credit Risk and Fraud Risk colleagues.

Business Specific Requirements

• Lead the Operational Risk coverage of selected products, building positive business stakeholder engagement and promoting a strong operational risk management culture
• Represent Operational Risk in strategic business program working groups, assessing the risk impact of future implementations and influencing risk-based decision making ahead of program conclusion
• Independently assess change management processes and new business initiatives to identify risks, challenge the proposed control environment, and recommend approval (or not) of the initiative
• Conduct deep dive reviews of areas of emerging risk or potential control gaps to identify issues for the business to remediate; document and share analysis with business stakeholders
• Engage with global horizontal risk programmes (e.g. Business Resiliency, Third-Party Outsourcing, Data Management) to ensure that business practices remain in line with firmwide changes
• Perform the Independent Second Line Risk Assessment (ISRA) for the operational risks in International Consumer (business units, regional and legal entity levels) using both qualitative and quantitative means
• Design and oversee the execution of combined Operational Risk and Compliance testing activities, using a risk-based approach and leveraging the results from the CCOR ISRA
• Review operational risk events that resulted in financial losses to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes
• Plan and execute targeted monitoring activities leveraging data analytics and business metrics to identify negative trends and potential control gaps
• Prepare materials for regional control committees / forums to promote business awareness of the outcomes of Operational Risk activities
• Support Operational Risk engagement in regulatory deliverables (e.g. OCC, FCA), including targeted exams
• Promote cross line of business consistency and adoption of best practices collaborating with other Operational Risk colleagues, as well as control functions such as Investment Risk, Legal, Compliance

Preferred qualifications

• Experience in Consumer Lending products (overdraft, credit cards, loans, mortgages, etc.), in Business and/or Operations and Client Service functions
• Strong knowledge of Credit Risk related practices
• Strong knowledge of Fraud Risk related to Lending products
• Strong understanding of regulatory requirements associated with Consumer Lending products
• Self-motivated, driven and inquisitive
• Excellent written and verbal communication and presentation skills
• Strong analytical skills and proven ability to identify potential process and control issues
• Strong interpersonal and influencing skills
• Ability to embrace and drive change
• Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
• Passionate and capable of learning in a changing environment while delivering results
• Experience with Risk Management, Compliance, Controls Management, and Audit within the financial industry is a plus