Cash and Cards Payments Specialist, Debit Cards, Chase UK
As a Cash and Cards Payments Specialist you will bring you credit card and payment processes knowledge to resolve business payments incidents, alongside analytical thinking to help problem solve.
As a Cash and Cards Payments Specialist in our Cash and Cards Operations team, you will investigate complex payments problems from our customers, whilst supporting the development of enhanced business processes to support debit card operations.
Note - This team only investigates complex enquiries and the general ones are handled by Contact Centre team.
Job Responsibilities
- Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
- Provide required audit trail and documentation to support the work performed.
- Gather requirements and support the build of tools and processes to enhance the work of the Cash and Cards Operations team
- Liaise with Development & other Operations teams to co-ordinate the Cash and Cards Operations journeys.
- Analyse current performance of the team and publish statistics and reports.
- Support and deliver training material for Contact Centre and Ops teams.
- Create and update playbooks for Cash and Cards Operations Team for new payment products
Required qualifications, capabilities, and skills
- Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
- Knowledge and understanding of cards scheme/network, retail banking platforms
- Ideally previous payments experience/knowledge of Visa or MasterCard
- Basic knowledge of Mastercard rules, and FPS / BACS / CHAPS / SWIFT schemes with a detailed understanding of at least one scheme
- Willingness to learn new schemes and rulebooks to support Cash and Cards Operations
- Diverse product knowledge, with an ability to develop an understanding of new products
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organisational skills
- Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions
- Ability to partner and influence across businesses and other support groups
- Control focus and mind-set at all times, whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- Attention to detail whilst being cognizant of materiality levels
Desired qualifications, capabilities, and skills
- A relevant degree, accounting, or financial qualification would be beneficial
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