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Lead UX Designer, Payments - Global Products

JP Morgan

Location: Greater London

Job Type: Full time


About the Role

The successful candidate can work hands-on to research, conceptualize, develop and pilot cutting edge solutions. This role relies on being able to understand business requirements, research and produce user requirements, design user interfaces, validate concepts with users, and work closely with teams to ensure design specifications are implemented.

You Will

  • Lead the design process and take ownership of design deliveries
  • Partner with product owners and design strategists to identify user requirements and define concepts
  • Leverage your knowledge and experience in design thinking to plan and facilitate ideation and alignment workshops, and to identify success metrics and the research strategy, with project stakeholders
  • Lead user research, applying primary and secondary research techniques to validate and uncover user needs and contexts
  • Document research findings, communicating across the team to build alignment on design requirements and product prioritization
  • Use your learnings to create compelling prototypes to demonstrate early proof of concepts
  • Document proposed solutions from the big ideas to the smallest components which might include interaction models and flows, screen and component states, data and information hierarchies
  • Hone your communication skills by presenting your work to diverse stakeholders and the broader technology organization
  • Deliver work that’s not only user-friendly, aesthetically engaging, but which also produces results validated with users throughout the design process
  • Support the delivery organization with strong specifications and quality assurance
  • Keep abreast of competitor products and industry trends

About You

  • UX/Product Design Expertise​ – at least 7-10 years of direct experience in digital interface design. Mastery of tools (Adobe CC, Sketch, Invision, Figma) to generate compelling interaction designs and visually appealing interfaces
  • In depth knowledge of user interface design processes and methodologies – able to define an end-to-end product design process
  • Proficiency with UX principles, prototyping best practices and knowledge of capabilities and limitations of web technologies
  • Experience developing digital products, working with a product development team
  • Academic and applied knowledge in one or more related areas including: UX Design, Interaction Design, Product Design, Service Design, Design Research, Psychology, Anthropology, Prototyping, Strategy. Master's degree preferred
  • Excellent communication skills – able to present work to senior stakeholders or lead conversations with stakeholders to extract insights and requirements, influence decisions
  • Ability to work in matrixed environment with many partners and stakeholders with different thinking styles
  • You have a passion for creating change and desire to create transformative solutions
  • Financial domain expertise​ - not necessary, but preferred. Candidate must have an aptitude and interest in quickly developing nuanced understanding of financial services industry. Success in this roll depends on quickly learning and synthesizing deeply complex systems and processes, from a work flow and human point-of-view
  • A portfolio with samples of work must be reviewed before an interview will be scheduled.

About Digital Experience Design

Our growing 232+ Digital Experience Design team (DXD) includes UX and visual designers, service designers, researchers and creative technologists spread across 6 global locations. As a team, we partner with business, product, and technology stakeholders across the Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight end users.

Learn more about us at

We Value Diversity

We value the unique skills of every person on our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you’re looking to build your career as part of a global Digital Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today, and put your passion for experience design to work with us.