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Associate I Client Operations Asset Owners

JP Morgan

Location: Midlothian

Job Type: Full time


Core Responsibilities:

  • Be a point of contact for a significant multiple key Clients within Fund Accounting.
  • Build a stable relationship with the Client to support key interactions and seamless escalation.
  • Represent JPM across client driven and regulatory change discussions for Fund Accounting.
  • Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
  • Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
  • Ensure the service quality that is delivered to Clients is of an excellent standard
  • Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
  • Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Maintain an open and interactive relationship with internal partners including Client Services, and Custody.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
  • Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Key Responsibilities of the Operations Service Delivery Team:

  • Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Maintains responsibility for the Fund Accounting operational process.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Maintain service plans
  • Timely accurate delivery of client, vendor & 3rd party reporting
  • Ensure adherence to the Client SLA.
Ensuring awareness of and adherence to regulatory requirements for Fund Accounting