Head of Business Operations - Chase

JP Morgan

Location: Midlothian

Job Type: Full time


Head of Business Operations– Chase UK

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.


We are seeking an experienced Business Operations Head to lead our Business Banking strategy and operational delivery for our new business area in the bank. It is expected that this role will involve


  • Designing, delivering and leading our Business Banking Operations within the Chase International Consumer team
  • Day to day operations management of all aspects of Business Banking
  • Acting as subject matter expert for best in class digital business policy, processes, products and solutions
  • Maintaining cross product operational standards and consistency
  • Collaborating with technology and process engineering teams to design best in class business customer experiences while mitigating risks
  • Building and Leading a high performing business operations function, delivering exceptional service experience

Skills/ Qualifications:

  • Significant experience and expertise at a senior level in Financial Services
  • Experience of directly leading a Business Banking function with a best place to work culture
  • Strong knowledge of banking regulations, lending policies, procedures and products
  • Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in business operations
  • Experience working in a high growth company, particularly in financial services, banking or another heavily regulated industry
  • Experience in a start-up environment, adaptable, agile and able to work in a constantly evolving business

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

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