Application Support

JP Morgan

Location: Glasgow City

Job Type: Full time


As a member of our Business Analysis team, you'll play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management, and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • A strong understanding of at least one business function in the firm, as well as a broader understanding of other areas.
  • Proficiency in business applications, data usage, and management
  • Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Roles and Responsibilities

  • Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or applications
  • Add customer context, analyze data to detect false positives, develop trends and data models
  • SME in creating, developing and running reports in Splunk
  • Expert in creating custom dashboards and alerts
  • Has ability to find, use, and showcase data to drive a business case
  • Provide log, network, device analysis
  • Validate log sources and indexed data, search through data to optimize search criteria
  • Documenting all actions taken as a part of investigations and working closely with other teams support the incident management process

Position Requirements

  • Relevant experience with Splunk and familiar with uberAgent Background in Desktop Support or Desktop Engineering
  • Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks
  • A problem solving mindset, strong logical/critical thinking abilities for analyzing events
  • Ability to influence through teamwork and collaboration
  • Intermediate to Advanced skills with Microsoft Excel
  • Strong written and verbal communication skills & relationship building skills
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail & time management skills
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude
  • Preferred experience in incident and problem management
You’ve got this!