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International Onboarding Specialist
JP Morgan
Location: Greater London
Job Type: Full time
Posted
Core Responsibilities:
Client facing, single point of contact responsible for the end to end client experience and satisfaction during the international onboarding and implementation process, for global and complex requests
Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations
Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of
timelines using project management principles and practices
Manage and coordinate client and internal partner communication and status updates
Support Sales partners and the sales process with RFP responses, client presentations and in person client visits
Utilize creative problem solving and solid decision making abilities
Adherence to policy and procedures, and international and domestic regulatory requirements
Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners
Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
Liaise with local Compliance, Legal, and Product where required
Provide Subject Matter Expertise for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements
Collaborate on strategic business initiatives as a Subject Matter Expert or Project
Manager
Required Qualifications:
- Previous relevant business experience, including client facing roles
- Essential 2nd European language (written & spoken): French, Spanish, Italian or German
- BA/BS Degree
- Experience of managing complex implementations for a financial institution
- Experience of manging cross-regional projects and providing status reports to senior stakeholders
- Proven capability of applying project management methodology to develop an implementation plan and execute deliverables
- Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
- Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
- Strong interactive personal and communication skills and ability to influence others for positive results
- Excellent English written & verbal communication ability
- Experienced problem solver and critical thinker
- Ability to take ownership, manage through conflict and mobilize internal resources
- Adaptable to a changing, dynamic work environment
Preferred Qualifications:
Experience with international KYC/regulatory requirements
Global Cash Management
Foreign language skills (written & spoken) Spanish, Portuguese, Chinese or Japanese
International work experience
Industry certifications (CAMs, PMP, CTP)
*Some travel may be required (less than 25%) to support various clients and coverage team