Investment Middle Office Departmental Outline:
JPMorgan Chase’s Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs
IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).
The Client Operations team, specifically, provides a single point of entry and SME for clients operation oversight teams and orchestrate the global distributed operating model.
Ultimately, it is the key responsibility of the team to provide premier service delivery and ensure the accurate and timely delivery of the IBOR and client reports to our end clients. Additionally, the team liaises with our clients, and or any associated financial organisations as required, to ensure any issues are resolved to the client’s satisfaction.
Role & Responsibilities:
The role focuses specifically on Investment Middle Office Services (IMOS) Investment Book of Record (IBOR)
- Be a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
- Participate and lead, where required, in client service reviews and other client meetings
- Ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
- Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.
- Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
- Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
- Ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
- Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
- Oversight and ownership, where necessary, of Reconciliations and transaction lifecycle management
To be successful, you will need:
- Excellent client facing skills & communication style, comfortable dealing with key clients
- Proven ability to operate teams across multiple locations
- An understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments beneficial
- Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
- Experience of Investment Operations (Trades, Cash and Reconciliations)
- Experience of Reconciliations and transaction lifecycle management
- Excellent problem solving skills to identify, understand and address operational and technical issues
- Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
- Self-starter with ability to learn quickly
