CIB - eCommerce Client Service - Associate (London)

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The eCommerce Client Service (eCS) is responsible for supporting clients on the Investment Bank’s proprietary and multi-dealer electronic trading platforms. This is an intensive business with high volumes of trading (c. 130k trade/day) trading 24 / 5.5. Primary functions of the Client Service team include Enablement, training, and fully supporting the external and internal ecommerce clients.

In this specially carved out role the successful candidate will focus on supporting the IB’s Private Bank clients on Execute by:

• Being the main point of contact for Private Bank Clients Execute Queries and providing users with excellent customer service support
• Partner with the Private Bank business managers to ensure the smooth enablement of all new users on the platforms including limit set ups and associated controls
• Assist the project teams with the movement of processes into strategic state infrastructure including the coordination and communication of upcoming changes, user acceptance testing and helping drive further usage of the platform
• Help to provide visibility of user execution and enablement status
• Partner closely with Private Bank Investors to help train and drive further adoption of the platform

Skills required:

• Strong attention to detail
• Self-starter, able to work proactively to achieve results
• Strong communication skills both with internal and external parties
• Able to work in a high pressure environment
• Proactive, confident and inquisitive, with ability to learn quickly
• Process oriented, conscientious and methodical
• Knowledge on how to effectively service clients
• FX Product knowledge an advantage
• Equities Derivatives knowledge an advantage