Talent & Culture - Employee Experience VP

JP Morgan

Location: Greater London

Job Type: Full time


JPMorgan Chase & Co. is expanding its business, investing in innovative ways to attract customers, deepen engagement, and drive increased satisfaction by creating digital products and experiences which delight. The International Consumer Business is at the heart of this venture, developing new offerings that put the customer at the centre. We are a group of intellectually curious, passionate, solution-oriented and commercially-minded colleagues. Our Talent & Culture team helps turn these talented, diverse individuals into a high-performing ecosystem.

The role involves:

  • Analysing data to understand our people trends, and driving new initiatives to address them
  • Managing the creation and implementation of programs end-to-end, researching outcomes and proposing next steps
  • Driving and monitoring the culture, employee sentiment, and more
  • Promoting a positive, supportive, deliberately developmental work environment, helping ensure this is the place where the best talent loves to work
  • Take leadership to adjust approaches or areas of focus as new insights are generated
  • Creating compelling communications on topics around talent, training, development in partnership with leaders, Marketing and Comms colleagues
  • Implementing, monitoring and optimizing joiner and People Lead alignment processes to maintain strong management information
  • Regular dialogue with the leadership team of the International Consumer business
  • Once comfortable with the role, there are many ‘stretch’ opportunities, from presenting to the whole global workforce, to facilitating training or development sessions, to devising all-new initiatives

To perform this role you will need these skills and knowledge:

  • HR (or similar) experience especially in organizational development, business psychology, talent management and/or employee engagement
  • Good analytical and Excel skills - able to draw the story out of the data; a track record in diagnosing needs and devising programs from scratch
  • Know how to generate excitement, impetus and motivation through communication & engagement activity
  • Great communication and presentation skills in English, both written and verbal, with an ability to inspire
  • Strong relationship and partnership skills - everything we do is in collaboration with others - you need to be comfortable dealing with people at all levels
  • Ideally have experience in a technology / FinTech / start-up setting

To be a success in the role, you will need to display these personal characteristics:

  • Enjoy working in fast-paced environments
  • Comfortable working with high ambiguity and uncertainty; able to pivot fast
  • Fast-learner, keen to make an impact and progress your career
  • Ability to juggle several projects and not get overwhelmed by changing priorities
  • Accuracy and attention to detail
  • Initiative, drive, and curiosity to take the work a step further each time
  • Energy and a tendency to get highly engaged in your work

The location is London and the grade could be Associate or VP.

You’ve got this!