Senior Delivery Manager - Chase

JP Morgan

Location: Greater London

Job Type: Full time


Senior Delivery Manager– Chase UK

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionize mobile banking by creating seamless digital journeys that our customers love. We deliver a wide range of projects across multiple product areas, supporting product, marketing and operations to resolve complex problems and enable delivery in cross-functional full stack development teams.

Our Delivery Team is at the heart of building this new venture, focused on enabling the speed of delivery to market of new products and initiatives. We take on responsibility for removal of impediments, whether it’s co-ordination with another team, getting a decision from a stakeholder or ensuring the team remained focused on the product vision. All of our projects are Agile with integrated teams of creative and technical specialists.

Our Delivery Team is made-up of delivery managers who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world


The Senior Delivery Manager role is for an experienced, disciplined, delivery-focused, and pro-active Lead who has demonstrated execution of a digital product business in a scaled agile delivery framework. The Senior Delivery Manager will be able to coach squads, resolve complex problems and enable highly skilled, cross-functional teams. You’ll be working with product teams responsible for delivering products across Europe. You’ll also be supported by a Principle Delivery Lead who will oversee the Tribe.


  • Accountable for initiative level planning and alignment, data based forecasting, reporting, and identifying and resolving program level risks, dependencies, impediments and blockers.
  • Responsible for end-to-end delivery quality, managing the flow of work across several delivery squads, the impact of dependencies, and progress towards key deliveries within and across squads
  • Enable continuous improvement and high quality outcomes through the application of Agile methodologies, as well as analysing and improving the squads by acting on metrics
  • Support Principle Delivery Leads in the successful project delivery, collaborating within a team of Delivery Leads
  • Communicate to a wide range of stakeholders and client teams, aligning them to the delivery strategy and ensuring shared understanding of reporting and desired outcomes
  • Influence Squads to adopt Lean/Agile practices and improve ways of working with pragmatism
  • Become a trusted advisor the technical and product leads collaborating with them to deliver business and user value

Skills/ Qualifications should include:

  • Delivered a range of digital products to customers using Lean/Agile methodologies, including with Kanban
  • Led and supported multidisciplinary teams that have included designers, testers, developers and product managers
  • Bring a history of championing Lean/Agile ways of working, adapting to delivery frameworks and recommending improvements without being dogmatic
  • Managed and worked within budgets and time-pressured environments
  • Used delivery data to forecast key deliverables and communicate a project’s status clearly with senior clients and stakeholders
  • Proactively spotted risks to delivery and helped teams mitigate them
  • Great facilitation, diplomacy and negotiation skills
  • Ideally experience of the Atlassian toolset Jira and Confluence

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.


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