We are waiting for you to join Cross Product Change Services as a Business Manager. You will be responsible for steering and reporting Objectives and Key Results, budget & headcount, and tracking the change services book of work. You will also support planning conferences, business cases, and monthly reviews to enable data-driven senior management business decisions. The role will include the central coordination of the Cross Product Change Services portfolio and internal communications plan for a very wide-ranging organization. The role will require working with stakeholders across the Corporate Investment Bank, looking to leverage best practice within the industry and other J.P. Morgan business units.
Job Responsibilities:
- Coordinate headcount planning and forecasting with Finance, HR, Recruitment and Procurement.
- Produce OKRs, business cases and monitor metrics to support data-based management decisions, enabling the optimization of Cross Product Change Services business strategy, objectives, and the book of work.
- Analyze, model, visualize, report and leverage business data, while understanding data structures, golden sources, and data interdependencies.
- Manage stakeholder relationships with corporate groups, such as Finance & Business Management,, Recruitment, as well as PO Strategy and Innovation, and internal/external working groups.
- Identify opportunities for standardization, best practice, continuous improvement, and cross-training within change delivery teams.
Required qualifications, capabilities and skills:
- Relevant work experience, preferably in financial services in operational, technical, program or client experience disciplines.
- Able to handle ambiguity, respond to short timelines, and remain flexible within a changing business environment.
- Comfortable engaging senior management, using initiative to drive solutions, and working independently with minimal supervision.
- Strategic mindset with experience of Objectives and Key Results, preparing monthly business reviews, tracking return on investment through metrics, and developing business cases for senior management decisions.
- Numeracy and technical skills – in-depth knowledge of PitchPRO+ (PowerPoint) and Excel, as well as working knowledge of Alteryx and Tableau.
- Business/portfolio management experience – delivering in a highly complex and high-volume environment, preferably within the Financial Services industry supporting multiple lines of business.
- Strong organizational skills and initiative – ability to take strategic direction and independently develop and manage portfolio plans, taking full accountability and ownership to drive business goals forward.
- Ability to work on multiple business demands, prioritize and deliver in a timely manner with high standards.
- Highly skilled at problem solving – ability to scope and provide structure to complex issues through effective root cause analysis, providing insightful and timely remediation.
- Adaptable and analytical – ability to learn unfamiliar processes rapidly, identify areas of opportunity for process improvement and build out recommendations.
- Capacity to think laterally and convey an understanding of the ‘big picture’.
Preferred qualifications, capabilities and skills:
- Previous experience with operating budgets, investment proposals or spend mandates is highly desirable.
- Experience in Agile project delivery methodology is desirable, with a mindset to learn and implement evolving methodologies.
- Graduate degree is preferred.
- Knowledge of the Securities, Markets and Payments businesses, client base, operations and systems is preferred.
Communication
- Advanced communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, and executives.
- Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goals.
- Confident to raise concerns with leadership team and support resolution.
Working Style and Influence
- Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
- Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
- Ability to understand own role and those of other team members and recognize at times the need for flexibility within roles to achieve the project and organizational objectives.
- Able to work comfortably and confidently under pressure to achieve target deadlines
