Product Manager, Onboarding and Accounts

JP Morgan

Location: Greater London

Job Type: Full time


We are not your standard bank, we are an innovation hub. We are part of the team that launched Chase as a new UK bank in 2021, and are now starting on a new initiative with big ambitions. More details will be provided during the interview but for now we can enthusiastically say: It’s challenging, it’s high stakes, it’s fun!

Our team is at the heart of building this new venture, focused on developing products that put the customer at the centre. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds, and experiences, including b2b and b2c businesses.

Team members have broad autonomy to collaborate and work in a cross-functional way and we value your opinion in every matter; so, if you are a product manager and you want to get into design work, - please do! Or an engineer and want to do user testing - go for it! Teams own their work end-to-end and we have a flat organisational structure.

Our inclusive culture is hugely important to us, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on an exciting new venture for the firm. We are about bringing new products to market that solve real world problems for real life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated, and more productive this way. If this sounds like something that you would like to be a part of, we'd encourage you to read on and apply. Even if the job description isn't an exact match for you, we promise to review your application and let you know if there is anything that might be suitable in the future!

Role overview

We are looking for a Product Manager with deep technical and commercial experience in onboarding and accounts.

Core Responsibilities:
  • Develop the product vision, objectives, value propositions and roadmap, based on a deep understanding of the customer needs, industry landscape and regulatory environment.
  • Define product requirements, creating and maintaining a prioritised backlog based on customer research, analysis, and rigorous discipline to deliver overall product vision.
  • Act as the “CEO” of the product across all facets of the product, organizing and collaborating with all the functional support teams required for product success – such as operations and customer servicing, marketing, communications, data, legal, regulatory, and finance.
  • Lead and motivate the product and engineering teams through the development lifecycle

Essential skills/experience:

  • Domain expertise in customer onboarding and accounts in the UK and/or other European countries
  • Proven experience as a product manager in an agile, fast-paced software development environment with continuous delivery using modern technology
  • Ability to create and innovate simple and intuitive propositions that demonstrate customer and business value
  • Strong attention to detail and quality, with excellent written and verbal communication
  • Curiosity and ability to think “outside the box”, while applying a rigorous, data-led disciplined approach to product management and innovation
Desirable (but not essential):
  • Experience in building SaaS platforms in B2B businesses
  • Experience in financial products and financial technology (within or outside banking sector)
You’ve got this!