As a part of the team you will be responsible for providing services across Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis. Fund types range from, but not limited to Unit Trusts, open-ended investment company, Multi Manager, SICAVs, Life & Pension Funds.

Job responsibilities

• Be a point of contact for operational activity across all Fund Ranges administered in Edinburgh, working as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
• Proactive management of key queries relating to event capturing, processing and reconciliation.
• Manage relationship and open communication between JPM Utility Hubs and external counterparties, within prescribed timeframes.
• Ensure all daily functions are completed to meet the agreed service levels
• Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels.
• Take responsibility for adherence to all departmental procedures, policies, checkpoints and controls
• Support Senior Management with appropriate escalation of all issues, service updates and progress updates for clients.

Required qualifications, capabilities, and skills

• Solid experience in Operations or Client Service Management
• Evidence of organizational and time management skills
• Ability to manage change with conflicting priorities
• Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
• Strong written and verbal communication skills
• Microsoft Office skills: Excel, Word and PowerPoint
• Good understanding of the control infrastructure within Fund Accounting

Preferred qualifications, capabilities, and skills

• Strong sense of ownership and responsibility
• Approaches change with a positive attitude
• Comfortable with change, ambiguity, debate, conflict and informed risk taking
• Multi-tasker who can manage multiple streams of work concurrently