Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As a Product Manager- Platform Services at JPMorgan Chase within the Platform Team you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world!

Job Responsibilities

• Define the long-term vision and strategy for the Platform Services team, based on a deep understanding of customer needs, industry landscape and regulatory environment.
• Conduct market and customer research to deeply understand target customers and their needs and pain points. Use data and insights to extract best practices, patterns and trends to shape the product and inform product choices.
• Regularly (daily) Interact with internal product teams to understand their needs and translate them into platform requirements.
• Test and validate hypotheses early on using a variety of methods, including prototyping and engaging early adopters.
• Define and clearly articulate product requirements, create and maintain a prioritized backlog, and create a delivery roadmap.
• Build, lead, mentor and set the pace for the teams that will support delivery of your product and vision.
• Define objectives and key success metrics for the product. Define what good looks like across all stages of the product life cycle.
• Collaborate with stakeholders such as Design, Engineering, Developer Relations, Partners, Data, Operations, Marketing, Commercial teams to drive the product to success.
• Continuously measure and analyze Platform Services performance to drive incremental, high-cadence improvements.
• Act a subject matter expert on platform services, representing the product to internal stakeholders and customers, and providing knowledge and training to multi-disciplinary teams as needed.
• Be hands-on, navigating high level strategy down to implementation-level details, and delegating as necessary to build your product and take it to market successfully.

Required qualifications, capabilities and skill:

• High level of autonomy and accountability. Culture-heavy, process-light.
• A hands-on attitude, navigating from high-level strategy to implementation-level details with any and all teams across the organization.
• Strong problem-solving and analytical skills to understand and solve complex customer needs.
• Passionate about shipping developer tools and experiences, such as APIs, client libraries, CLIs, etc.
• Expertise and experience in event-based technologies and architectures, such as webhooks, Pulsar, Kafka, etc.
• Excellent leadership and cross-functional collaboration skills, with proven experience working closely with engineering teams.
• Strong attention to detail and quality, with excellent written and verbal communication.
• Curiosity and ability to think “outside the box”, while applying a rigorous, data-led disciplined approach to product management and innovation.
• Ability to work in a fast-paced, dynamic environment.
• Experience with B2B product management.
• Experience in financial services, with deep understanding of the financial ecosystem, challenges and opportunities.

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