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Client Service Account Manager – German Speaker
Dorset
Full time
As a Client Service Account Manager you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
- Develop, maintain and broaden partnerships with Clients
- Understand Clients’ business to predict their needs and provide appropriate solutions
- Promote use of self-service tools to reduce number of Client enquiries
- Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
- Identify opportunities for product development and enhancement
- Identify and escalate potential risk associated with Client activities
- Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
- German & English verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems