An exciting opportunity to join the Banking Technology Training (BTT) team supporting and training multiple stakeholder groups within the EMEA Global Investment and Corporate Banking. We are looking for an experienced trainer with financial industry knowledge. Ideal candidate should be a self-starter who has a keen interest in technology.
Key Responsibilities:
- Deliver including in-person and virtual instructor-led training
- Engage directly with users on a daily basis by providing onsite support
- Understand the different roles of end users, including bankers, business managers and administrative staff
- Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications
- Assist with the creating and maintaining training materials, user guides and Confluence pages
- Continuously enhance technical instructional delivery and presentation skills
- Work with Subject Matter Experts to ensure quality, accuracy and consistency of training content
- Collect end-user feedback for the broader technology team to incorporate into future design/enhancements
Job Qualifications:
- The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment
- Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training
- The ability to adapt to fast changing situations and problem solve
- Excellent interpersonal skills
- The ability to rapidly learn new technologies/tools and context of usage
- Interest in technology and the latest apps
Experience Required:
- Minimum 1-2 years of Training and/or Business Analysis experience
- Financial Services experience ideal, but first class customer training also considered
- Must have experience in using Confluence and Microsoft Office Suite applications
- Experience in working with different levels of stakeholders ideal
You’ve got this!