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Digital Markets - Client Portal Digital Product Manager - Associate

JP Morgan

Location: Greater London

Job Type: Full time


Job Summary

An exciting opportunity has arisen for a digital product manager to work within the client portal team leading the digital client experience of Markets capabilities. The role sits within the Digital Markets team, responsible for driving digital transformation across all Markets businesses, including automation, distribution and execution. The team are responsible for modernizing the portal to enhance how Markets products and services are delivered to clients and promote standards across the Markets business.

You will be comfortable working across multiple groups gathering requirements, designing thoughtful user experiences and influencing change. You will be passionate about data supporting decisions with quantitative analysis and insights. You will be organised, have experience running projects, balancing the demands of a broad range of stakeholders across regions, and managing resources to deliver the best possible outcome. The role will require analytical insight, strong data discipline, sound understanding of technology, keen business acumen, and an entrepreneurial spirit to execute.

Job Responsibilities

This is a highly visible role working horizontally across all of the Markets businesses. You will have a keen interest in Fin-Tech and the future of Digital within Investment Banking and be able to analyse industry trends and the competitor landscape to deliver better products.
Duties will include and not limited to:

  • Data manipulation to generate insights into client interactions and opportunities
  • Work closely with the Digital design team to re-design the user experience when navigating within the portal across landing pages, personalization, content management etc.
  • Work closely with technology translating our priorities into detailed business requirements and detailed roadmaps
  • Work to set standards and a governance framework for applications/groups on-boarding and already part of the portal to ensure a consistent user experience across the full trade life cycle
  • Work with Marketing to promote the brand , promote awareness and education across all internal groups especially sales
  • Oversee all aspects of the program life cycle management including market demands, technology trends, and others
  • Partner with broad range of stakeholders across Research, Trading, Sales, UX and Technology to deliver business results through strategic capability builds

Required qualifications, capabilities, and skills

  • Previous relevant experience in Product Management, ideally in the context of Digital Services;
  • Ability to work under pressure, manage deadlines and/or unexpected changes in expectations or requirements;
  • Demonstrable experience of client centric design practices;
  • Experience working in a front office environment and running a change management program or growing a digital platform.