KYC Quality Assurance Manager

Global Know Your Customer Quality Assurance (KYC QA) organization is seeking a highly talented Vice President expert specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Asset and Wealth Management (AWM) KYC QA function in EMEA (ex-Geneva). In this role your primary responsibility is managing the AWM team in EMEA. Additionally, providing Business Support to the Global KYC QA Operations lead with a focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.

KYC Quality Assurance team is an independent control function who perform postproduction review of completed KYC records and provide feedback to the LOB highlighting material error trends and thematic. Your mission is to maintain oversight of KYC QA testers in EMEA (ex-Geneva) aligned to the Asset and Wealth Management Line of Business and manage the day-to-day operations of the testing cycle. Here is where you can excel by utilizing your coaching and mentoring skills by driving the team to attain performance goals and objectives.

Stakeholder engagement is a critical component of the role with regular dialogue and continuous feedback loop with key stakeholders including the delivery of monthly recap overviews. Therefore, every day, you’ll be building lasting relationships by partnering with cross-functional teams.

Primary responsibilities include:

• Managing a team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivate individual and team performance, develop top talent and identify succession plan.
• Build and maintain strong relationships with key Asset and Wealth Management stakeholders in both EMEA and globally.
• Support the KYC QA Global Operations lead in driving and implementing Global testing strategy with a focus on continuous improvement and efficiency.
• Define, develop and implement actionable Global Business Health metrics (KPI’s)
• Enforce a dynamic control/ compliance environment and continually mitigate risk in business process

Required qualifications, capabilities, and skills:

• AML/KYC Compliance, Audit or Operations management experience.
• Experience of managing and supporting a high impact team.
• Excellent verbal and written communication skills.
• Strong clients focus and relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A self-starter who is organized and consistently meets deliverables.
• Strong data analytic skillsets. Ability to perform analysis on multiple data sets, summarize and document actionable next steps.

Preferred qualifications, capabilities, and skills:

• Comfortable leading an initiative or playing a support role on the broader team.