As a Learning Manager, based in London and reporting to the Global Head of Banking & Payments Training, you will be responsible for leading the design, development and execution of select Front Office Banking and Payments training initiatives, with special focus on the technical and professional skills training needs of the EMEA GIB Vice Presidents, Executive Directors and Managing Directors. In addition, you will have an opportunity to have oversight of the business aligned EMEA Professional Skills across Banking and Payments.
As Vice President and leader of the function, you will work closely with Learning & Development colleagues in the United Kingdom and globally to ensure that training programs address the training & development needs of our EMEA based clients, while providing globally consistent knowledge and skill building as appropriate for role and level. You will develop strong relationships with Talent Advisors, HR Business Advisors and Line of Business executives. You will be a training advisor and coach for HR and the business by staying current on Learning best practices, Banking and Payment business priorities and evolving client solutions.
Job Responsibilities:
- Relationship Management – establish strong relationships and ongoing dialogue with key EMEA Banking stakeholders in coordination with team and global L&D colleagues
- Needs assessment – identification of training needs in partnership with the HR Business Advisors, Talent Advisors, Training colleagues and all key Business Stakeholders
- Communication - keep Global Heads of Banking & Payments Learning, Talent and other HR stakeholders apprised of new initiatives
- Program design – partner with subject matter experts and/or vendors to design training solutions that may involve in person classroom, virtual or online delivery. Ensure course content meets evolving business strategies and priorities
- Program facilitation and/or delivery – effectively lead programs for audiences ranging from Analyst through Managing Director
- Evaluate effectiveness of training delivered against program objectives
- Vendor relationship management - liaise and partner with vendors delivering technical, product and professional training to ensure successful delivery for our clients
Required qualifications, capabilities and skills:
- Experience in designing and delivering training programs preferable
- Experience in a client focused work environment; ability to build strong relationships, including senior business managers
- Strong interpersonal and communication skills - ability to collaborate with others in a matrix environment; Strong project management and organizational skills
- Excellent judgement and decision making skills
- Management experience – ability to engage, motivate and develop
- Track record of managing complex training initiatives or similar events
- Experience with MS applications (Excel & PowerPoint)