KYC Team Lead, Associate, Chase UK

JP Morgan

Location: Midlothian

Job Type: Full time


As a Know Your Customer (KYC) Team Lead, you will support the build-out of the Know Your Customer function and manage the day-to-day operations of the review processes. You will oversee a team of Specialists responsible for the timely review of Know Your Customer records and partner with the KYC Specialists to remediate any findings during manager review. You will work with key stakeholders in Compliance, engaging with Corporate KYC Quality Assurance Team and Review Teams to ensure policy adherence.

Job Responsibilities:

  • Oversight of the Know Your Customer (KYC) Reviews process, calibration with Specialists conducted and remediation complete whilst providing direct supervision and guidance that can be adaptable to both new hires and experienced specialists as needs are identified
  • Manage case pipeline of incoming cases, ensuring prioritization and timely execution and assist with change management for integration of policy, procedures and training material updates for the Know Your Customer Team
  • Maintain a globally agreed quality pass rate for their team engaging with the Quality Control team to review, disposition and remediate any findings
  • Collaborate with management for new starter training plans and ongoing knowledge sharing to the Know Your Customer Team, driven by root cause error analysis and promoting best practice
  • Manage performance of Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends
  • Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress and provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team
  • Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required Qualifications, Skills and Capabilities:

  • Relevant experience in the financial sector and knowledge of Retail Products and Client Types
  • Previous work experience in any of the following areas or similar: KYC / AML / Compliance / Audit / Regulation / Risk & Controls
  • Strong communication skills and the ability to proactively building and maintaining strong partnerships across the firm
  • Experience in pipeline management with ability to prioritize work, create plans, and manage book of work to meet deadlines
  • Leadership experience including performance management and coaching
  • Analytical and research skills, detail oriented with a quality-focused work ethic with a controls mind-set and the ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
  • Demonstrate flexibility and operate in a changeable environment, being proactive and accountable


You’ve got this!