KYC Divisional Lead, Chase UK

JP Morgan

Location: Midlothian

Job Type: Full time


As a KYC Divisional Lead, you will support the build-out of the KYC function and oversee the day-to-day operations of the Periodic Review process. You will oversee a team of Specialists responsible for the timely review and competition of periodic reviews of KYC records and partner with their team leaders to ensure their teams complete all reviews to the highest standard. You will work with key stakeholders in Compliance, engaging with Corporate KYC Quality Assurance Team and Review Teams to ensure policy adherence and support change.

Job Responsibilities:

  • Oversight of the KYC Periodic Reviews process - ensuring all Periodic Review teams are ensuring cases are reviewed and completed within the define SLA- and of the overall Periodic Review pipeline, ensuring prioritization and timely execution of cases and compliance with regulatory deadlines
  • Maintain a globally agreed quality pass rate for their teams engaging with the Quality Control leaders and their direct reports to ensure timely execution and assist with change management for integration of KYC policy, procedures and training material updates for the KYC Team
  • Collaborate with management for new starter training plans and ongoing knowledge sharing to the KYC Periodic Review Team, driven by root cause error analysis and promoting best practice and partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress
  • Provide direct supervision and guidance that can be adaptable to both new hires and experienced KYC Team Leaders as needs are identified
  • Provide oversight and support to KYC Team Leads in their role by providing clear performance targets, conduct performance reviews and develop clear career and personal development trends
  • Provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
  • Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm and identify

Required qualifications, skills and capabilities:

  • Relevant experience in the financial sector
  • Previous work experience in any of the following areas or similar: KYC / AML / Compliance / Audit / Regulation / Risk & Controls and knowledge of Retail Products / Client Types
  • Strong communication skills and the ability to develop strong partnerships with key stakeholders, proactively building and maintain relationships across the firm
  • Experience in pipeline management with ability to prioritize work, create plans, and manage book of work to meet deadlines
  • Leadership experience including team leaders' performance management and coaching
  • Excellent analytical and research skills, detail oriented with a quality-focused work ethic with a strong controls mind-set with the ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
  • Able to demonstrate flexibility and operate in a changeable environment, being proactive and accountable


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