As a Learning Specialist within the Learning & Development department you will help us shape the future of banking for our customers. You will bring your best self to work each day, encourage, develop and coach to provide a WOW service in a culture built for success.
You will carry out training needs analysis to help the Learning and Development Design team identify gaps and opportunities to update material, and improve offerings. You will take part in project and tribe work, sharing Learning and Development knowledge with peers and shaping how customer features and product offerings will be trained and delivered to internal audiences
Job responsibilities:
- Facilitate and coach many audiences showcasing depth of development experience as well as design and deliver both systems and behavioural learning for new colleagues and established teams, working with key stakeholders using co-design principles to build learning that lands with impact
- Facilitate high quality learning experiences and programmes in person or virtually to ensure results through colleague engagement and creating a culture of success
- Become a multi-channel expert across all platforms and functions and have excellent communication skills and articulate and share our vision and goals
- Be customer centric with a real focus on ‘out of the box thinking’, understanding the customer, business and learner needs and adapt at pace your facilitation style
- Coach and lead by example, provide feedback and recognition at every opportunity to support delivery of a first-class learning experience and stay connected with partner teams to ensure training content is up to date and learning is continuous
- Monitor performance of new hires/colleagues and evaluate impact of learning interventions; provide hands on support post programme implementation
Required Qualifications, Skills and Capabilities:
- Experience in delivering learning, development and training programmes to a dynamic employee group within banking/financial services and a contact centre environment
- Have the ability to operate effectively in a virtual team working environment using empowerment to create a right first-time culture for colleagues and customers
- Digitally Savvy across different learning platforms and delivery medians and experience using virtual learning tools and the ability to optimize learning delivery via these channels
- Excellent communication skills and the ability to impact and influence change within a global organisation
- Ability to collaborate effectively within a matrixed environment
- Self-directed, self-motivated and ability to work independently with organization, prioritization and a high level of attention to detail
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