Short Description
As a Project Manager in Business Consulting you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity. You will use appropriate consulting tools and techniques to perform their reviews, as well as playing a key role in improving customer experience in Internal Consumer Banking.
Job Responsibilities:
- Perform end-to-end productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
- Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
- Engage senior stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as one of the Productivity and Efficiency Champion for the region
- Co-ordinate project activities across different middle office, client service and operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal
- Monitor status of all projects of the team, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations
- Rollout the recommendations if necessary and ensure risk are mitigated
- Create synergies with the other PMO teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs
Required qualifications, capabilities, and skills:
- Detailed knowledge and experience in the following areas: primarily Financial Services Consulting and Business Process reengineering in the Operations and product space. Additional experience in Retail / Consumer / Digital bank consulting / Business process redesign / improvements / strategy in Operations and product space
- Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools including RAD
- Consulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting
- Project/ Change Management experience should involve strategic systems implementation as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.
- Sound understanding of project management, quality methodologies and possesses high attention to detail to analyse inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations
- Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)
- Strong influencing and communication skills with all levels of stakeholders, building strong partnership with various teams to help deliver results
Preferred qualifications capabilities and skills:
- Detailed knowledge of retail products
- Proficiency in MS Project/ Access
- Basic RAD skills/ understanding
- Advanced MS Excel, Powerpoint, Visio skills
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