J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. We service the world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets around the world. Our goal is not only to help client’s success, but, we are also committed to contributing to orderly and well-functioning markets and supporting global economics growth across business.
Job Summary
J.P. Morgan Fund Services Operations provides services including Fund Accounting, Fund Oversight, Fund Administration, Investment Operations and Transfer Agency to mutual and pension funds. The Edinburgh Operations team provides services across Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis across multi-site client base. Fund types range from, but are not limited to Unit Trusts, OEICS, Multi Manager, SICAVs and Life & Pension Funds. This is an Associate position based out of Edinburgh
Job Responsibilities
- Be a point of contact for operational activity across all Fund Ranges administered in Edinburgh, working as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
- Manage relationship and open communication between JPM Utility Hubs and external counterparties, within prescribed timeframes.
- Ensure all daily functions are completed to meet the agreed service levels
- Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels.
- Take responsibility for adherence to all departmental procedures, policies, checkpoints and controls
- Provide support, guidance and training to other team members when required.
- Identify process inefficiencies and contribute to operational process improvements
Required qualifications, capabilities, and skills
- Strong sense of ownership and responsibility
- Approaches change with a positive attitude
- Comfortable with change, ambiguity, debate, conflict and informed risk taking
- Multi-tasker who can manage multiple streams of work concurrently
- Investigate opportunities for self-development and improving knowledge of the business in order to improve skills and deliver maximum service levels.
- Able to work effectively across cultures and take advantage of time zones to deliver more effectively to the client
Preferred qualifications, capabilities, and skills
- Solid experience in Operations or Client Service Management
- Ability to manage change with conflicting priorities
- Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast-paced environment.
- Good understanding of the control infrastructure within Fund Accounting