Client Operations Manager – Vice President

JP Morgan

Location: Midlothian

Job Type: Full time


As our new Client Operations Manager, you will lead a team responsible for ensuring high quality services across all Asset Owner fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job responsibilities

  • Lead a team responsible for all client interactions for multiple key clients within Fund Accounting
  • Build & maintain stable relationships with the clients to support key interactions and seamless escalation
  • Represent Fund Accounting in all client & internal interactions
  • Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
  • Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
  • Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
  • Maintain close partnership with internal stakeholders

Required qualifications, capabilities, and skills

  • Expansive experience in Fund Accounting operations
  • Technical-savvy, demonstrating skills within accounting principles and theories
  • Ability to demonstrate strategic thinking combined with strong analytical skills
  • Inclusive leadership and staff development skills with prior team management experience
  • Ability to make balanced decisions and effectively represent our brand.
  • Ability to deliver amid continuous change in a high paced environment
  • Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities, and skills

  • Experience working across multiple business areas and functions to deliver results
  • Excellent written and verbal communication and presentation skills
  • Experience within Change Management
You’ve got this!